REFUND & RETURNS POLICY

Refund & Returns Policy for GREEN BASKET GROCERS SDN. BHD.

At GREEN BASKET GROCERS SDN. BHD., customer satisfaction is important to us. We aim to provide quality products and reliable service. If you encounter any issues with your order, please review our refund and returns policy below.

1. Eligibility for Returns

Customers may request a return or exchange under the following conditions:

  • Incorrect item received
  • Damaged or defective products
  • Expired products upon delivery
  • Missing items from the order

Requests must be made within 3 days from the date of receiving the order.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Opened or used food products
  • Perishable goods
  • Clearance or promotional items
  • Products damaged due to customer handling
  • Items without original packaging

For hygiene and safety reasons, certain grocery items cannot be returned once opened.

3. Return Process

To initiate a return request, customers should contact us with:

  • Order number
  • Product details
  • Clear photos of damaged or incorrect items
  • Reason for return request

Our customer support team will review the request and provide further instructions.

4. Refund Policy

Approved refunds may be processed through:

  • Original payment method
  • Store credit
  • Product replacement

Refund processing times may vary depending on the payment provider or financial institution.

5. Exchange Policy

Exchanges are subject to product availability. If the requested replacement item is unavailable, an alternative solution may be offered.

6. Cancellation Policy

Orders may only be cancelled before shipment processing begins. Once an order has been packed or shipped, cancellations may no longer be possible.

7. Limitation of Liability

GREEN BASKET GROCERS SDN. BHD. reserves the right to reject unreasonable return requests that do not comply with this policy.

8. Contact Us

For return or refund inquiries, please contact:

GREEN BASKET GROCERS SDN. BHD.
Phone: (+60)10-433 1758
Email: greenbasket_grocers@outlook.com