SHIPPING POLICY
Shipping Policy for GREEN BASKET GROCERS SDN. BHD.
GREEN BASKET GROCERS SDN. BHD. is committed to delivering your orders efficiently and securely.
1. Shipping Coverage
We currently provide shipping services within Malaysia. Delivery availability may vary depending on the customer’s location and courier service coverage.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Public holidays
- Promotional periods
- High order volume periods
3. Delivery Time
Estimated delivery times:
- Klang Valley: 1–3 business days
- West Malaysia: 3–5 business days
- East Malaysia: 5–10 business days
Delivery times are estimates and may vary depending on courier operations and external factors.
4. Shipping Fees
Shipping charges are calculated based on:
- Delivery location
- Parcel size and weight
- Order quantity
Shipping costs will be displayed during checkout before payment confirmation.
5. Order Tracking
Customers may receive shipment tracking information once the order has been dispatched, subject to courier availability.
6. Delivery Issues
Customers are responsible for providing accurate shipping details.
GREEN BASKET GROCERS SDN. BHD. is not responsible for delays or failed deliveries caused by:
- Incorrect address information
- Recipient unavailability
- Courier service disruptions
- Natural disasters or unforeseen circumstances
7. Damaged Parcels
If your parcel arrives damaged, please contact us immediately with supporting photos for assistance and investigation.
8. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time without prior notice.
9. Contact Information
For shipping-related inquiries, please contact:
GREEN BASKET GROCERS SDN. BHD.
Phone: (+60)10-433 1758
Email: greenbasket_grocers@outlook.com